Can’t verify your Google Business Profile?
A rejected video, a pending loop, “no more ways to verify”, or a profile someone else owns. Google Business Profile verification problems trip up plenty of real businesses. We find the route Google offers you and walk it with you.
What a verification video must show
Google picks the verification methods you’re offered, and you can’t change them. Depending on your business type, public information, region and hours, you may see: phone or text, email, live video call, postcard by mail, video recording.
Sources: Google Business Profile Help, “Verify your business” and “Verify with a video recording”.
What Google wants in a verification video
- Recorded live on your phone, through your Business Profile
- One unedited take, with no breaks
- At least 30 seconds long
- No bank, tax or ID numbers, and no other people’s faces
If customers come to you, show
- Where you are: street signs, building numbers or nearby businesses
- That you exist: your business name on permanent signage, matching your profile
- That you run it: a register, kitchen, stockroom or point-of-sale system only staff can reach
If you travel to customers, show
- Where you operate: street signs or landmarks at your business address, not empty land
- That you exist: the tools, equipment or products you use for work
- That you run it: doing a job, opening a branded van, or a permit, invoice or utility bill in your business name
Source: Google Business Profile Help. Google’s review takes up to 5 business days.
Where owners get stuck
Your video was rejected
Google lists the reasons under “Review issues”. Your next video must show everything from the first one, plus what was missing. We write the shot list.
“No more ways to verify”
After failed attempts, Google can stop offering methods. Then the route is Google’s support team, with evidence ready. We prepare that case with you.
Stuck on pending
Google says reviews take up to 5 business days, rarely longer. Most postcards arrive within 14 days, and asking for a new code cancels the old one.
“Get verified” came back
That means Google couldn’t fully verify your business. You’ll need to re-verify, or try another method if Google offers one. We find the trigger first.
Someone else owns it
An old agency, a former partner or a past employee. Google has an ownership request process, and service-area businesses go through support. We walk it with you.
Duplicates or strange edits
A second listing splitting your reviews, or changes you didn’t make. We report duplicates, restore the right details and check who has access.
What we do, what only you can do
We do this
- Check that your details and signage are ready before you try
- Write your video script and shot list
- Read Google’s reasons if you’re rejected, and plan the retry
- Prepare your case for Google support when options run out
- Handle ownership requests, duplicates and unwanted edits
You do this
- Record the video yourself, live, at the business, with no edits
- Take any live video call during your business hours
- Request ownership from your own Google Account, if needed
- Stay the owner. We’re added only as a manager
Nobody can promise verification: Google chooses the methods and makes the decision. Online-only businesses that don’t meet customers in person aren’t eligible for a profile. Google Business Profile, formerly Google My Business, is free, and so is verifying. Our fee is for our work, agreed in writing first.
Tell us what’s stuck
A person reads it and replies within one business day with the route we’d take. If it’s something you can fix yourself, we’ll say so. For owners and agencies across the US and Canada.
Verification questions
Still unsure? Ask us directly and a person will reply within one business day.
Ask a questionWhy can’t I verify my Google Business Profile?
Usually because something doesn’t line up for Google: an address or service area it can’t confirm, signage that doesn’t match the profile name, or a video missing what it asks for. Google also chooses which methods you’re offered, and you can’t change them. We check those points first, so your next attempt has what Google wants.
What should I show in a verification video?
Three things, in one live, unedited take of at least 30 seconds: where you are, such as street signs or building numbers; that the business exists, such as signage or your tools and equipment; and that you run it, such as a staff-only area, a branded van or an invoice in the business name. Keep ID numbers and other people’s faces out.
Why was my verification video rejected?
Google tells you: open your profile and select “Review issues” to see its reasons. Common gaps are no clear location markers, signage that doesn’t match the profile name, or nothing that proves you run the business. Your next video must include everything from the first one, plus whatever was missing. We write you a shot list for it.
It says “no more ways to verify”. What now?
Contact Google’s support team, and don’t create a new profile. When Google stops offering methods, support is the route left, and Google’s help page says to contact it if you still can’t verify. Go in with evidence ready: photos of your signage, a utility bill or license in the business name, and what you’ve tried so far. We prepare that case with you.
How long does Google Business Profile verification take?
Google says verification reviews take up to 5 business days, and on rare occasions longer. Postcards are slower: most codes arrive within 14 days and expire after 30. Don’t request a new code while you wait, because that cancels the one already in the mail. If it’s been weeks, tell us what you see and we’ll check.
Someone else owns my Google Business Profile. What do I do?
Request ownership through Google. Find your business at business.google.com/add and, if it says someone else may manage it, select “Request access”. The current owner has 3 days to respond; if they don’t, you may get the option to claim it. Service-area businesses go through Google support instead. If an old agency holds it, Google’s rules say clients keep ownership.
My Google Business Profile was hacked. What should I do?
Secure your Google Account first: change the password, turn on 2-Step Verification and check who has access to the profile. Then undo edits you didn’t make, and contact Google support if you’ve lost owner access. Keep screenshots of every change. We help you restore the details and remove access that shouldn’t be there.
Find the route Google offers you.
Tell us what Google is showing you. A person replies within one business day with the route we’d take, or the quick fix you can do yourself.